Returns and Guarantee
Returns & Guarantee
We stand behind everything we make.
If something isn’t right, we’ll make it right.
30-Day Satisfaction Guarantee
If you’re not completely satisfied with your purchase, we’ll gladly refund your purchase price within 30 days of delivery.
No stress. No hassle.
We want you to feel good about what you’re using in your home — and confident in your decision to choose us.
Damaged or Leaking Orders
If your order arrives damaged or leaking, we’ll replace it at no cost.
Just send us a quick photo of the issue and we’ll take care of the rest.
How to Start a Return
If you have a question, concern or to request a refund or replacement, email us at:
Include:
- Your order number
- A brief description of the issue
- A photo (if applicable)
We’ll take it from there.
A Simple Promise
We’re not here to make returns difficult.
We’re here to build something we’re proud of — and that includes how we take care of our customers.
If it’s not something we’d use in our own home…
We won’t ask you to keep it in yours.