Frequently Asked Questions
Are your products safe for pets?
Yes.
Every Shepherd’s Naturals product is designed specifically for homes with pets.
We built these formulas around a simple standard:
If it touches our floors, it touches everything they love.
That means we avoid harsh chemicals and focus on ingredients that are both effective and appropriate for everyday use around pets.
Do I need to rinse after using your cleaners?
Most of our products are designed for everyday use and do not require rinsing when used as directed.
However, for items your pets eat or drink from — like bowls and feeding areas — we recommend rinsing with clean water after using our Bowl & Toy Cleaner.
This ensures everything is clean and ready for safe, everyday use.
Will your glass cleaner leave streaks?
No.
Our glass cleaner is formulated to leave a streak-free finish on glass, mirrors, and other smooth surfaces.
For best results, use a soft cloth to clean, then follow with a second dry cloth to lightly buff the surface.
This helps achieve a clear, streak-free finish — especially on glass, mirrors, and other reflective surfaces.
What surfaces can I use your products on?
Our products are designed for a wide range of household surfaces, including:
- Floors (sealed hardwood, tile, vinyl)
- Countertops
- Glass and mirrors
- Pet bowls and feeding areas
- Toys and other pet items
When in doubt, we recommend testing on a small, inconspicuous area first.
What do your products smell like?
We keep things clean and subtle.
- Our Bowl & Toy Cleaner is unscented
- Our Floor Cleaner, Multi-Surface Cleaner and Glass Cleaner all have a light lemongrass scent
Nothing overpowering — just a clean, natural feel.
Are your products really plant-based?
Yes.
We use plant-based ingredients selected for both performance and safety.
We don’t believe you should have to choose between something that works and something you feel good using in your home.
How long does shipping take?
Orders are processed within 2–5 business days, and most arrive within 3–5 business days after shipment.
You’ll receive tracking information as soon as your order ships.
What if I don’t like the product?
No problem.
We offer a 30-day satisfaction guarantee.
If you’re not happy, we’ll refund your purchase price.
Simple as that.
What if my order arrives damaged or leaking?
We’ll take care of it.
Just send us a photo of the issue and we’ll send a replacement at no cost.
How can I contact you?
We’re always happy to help and typically respond within 24 hours.
Still have a question? Reach out anytime — we’re here to help.